FAQ's

Have questions? We've got answers.

What is an Insurance Virtual Assistant (Insurance VA)?

An Insurance Virtual Assistant is a trained remote professional who supports insurance agencies with back-office and administrative tasks such as ACORD form processing, COI issuance, claims support, policy updates, renewals, CRM/AMS data entry, and appointment setting

allowing agents and producers to focus on selling and servicing clients.

Is my client and policy data secure with your Insurance VA's?

Yes. Data security is a top priority. All Insurance VAs follow strict confidentiality agreements (NDAs) and operate using secure systems and best practices to protect sensitive policyholder and agency data.

Are your Virtual Assistants trained in insurance workflows and terminology?

Yes. Our VAs are insurance-trained specialists, not general virtual assistants. They are experienced in insurance terminology, agency workflows, underwriting processes, renewals, endorsements, ACORD forms, COIs, claims handling, and insurance CRM/AMS systems( Go High Level ).

Can your Insurance VAs work inside our insurance CRM or AMS?

Absolutely. Our Insurance VAs have experience working with popular insurance systems QQ Catalyst, Go High Level and other agency management systems.

How do I get started with an Insurance Virtual Assistant?

Getting started is easy. Simply:

1.Book a Discovery Call

2.Tell us about your insurance lines and workflows

3.We match you with a trained Insurance VA

4.Start delegating tasks and scaling your agency

👉 Book a Discovery Call or Hire an Insurance VA Today

How does hiring an Insurance VA help my agency grow?

By outsourcing time-consuming administrative tasks, agencies typically reclaim 20–40 hours per week. This allows producers to focus on sales, CSRs to provide better service, and agency owners to scale operations without increasing internal headcount.

Do you offer part-time or full-time Insurance VA support?

Yes. We offer flexible hourly plans , as well as dedicated monthly Insurance VA packages for agencies that need consistent, ongoing support.

What types of insurance do your Virtual Assistants support?

Our Insurance VAs support both commercial and personal lines,

including:

General Liability Inland Marine

Workers Compensation Excess / Umbrella

Personal Auto & Home Insurance Commercial Auto

Commercial Package (CPP/BOP)

How long does it take to onboard an Insurance Virtual Assistant?

Most agencies can be onboarded within 5 - 7 Days, depending on task complexity, system access, and training requirements. We ensure a smooth handover and clear workflows before your VA starts full production.

What tasks can I delegate to an Insurance Virtual Assistant?

You can delegate a wide range of tasks, including:

ACORD form preparation

Certificate of Insurance (COI) issuance

Claims intake and follow-ups

Quote request processing

Policy and endorsement updates

Insurance CRM/AMS data entry

Renewal reminders and admin

Appointment setting and lead follow-up

Billing and audit support

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